SHIPPING & RETURNS
SHIPPING POLICY
Delivery
After order confirmation, The Ona Meji shop undertakes to deliver to its carrier all the references ordered by the buyer within a maximum period of 15 working days. This carrier undertakes by contract with The Ona Meji shop to deliver the order to the buyer's address provided by the customer.
In addition, for deliveries outside Canada, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order. All orders placed at The Ona Meji shop are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products.
The delivery will be made by La Poste followed or in mini-max letter according to the choice of transport of the customer. Delivery is made within the time slot provided by the postal services. Any delays do not entitle the buyer to claim damages.
In the event of apparent defects, the buyer has the right of return under the conditions provided for in this document.
War, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure releasing the seller from his obligation to deliver. The goods always travel at the recipient's risk and peril. Always check your package upon arrival. You have a period of 48 hours to make any reservations with the carrier in the event of missing items or damage.
For reasons of availability, an order may be delivered in several installments to the customer. The customer only pays for one delivery. If the customer wants two places of delivery, he places two orders, with the related delivery costs.
RETURN & EXCHANGE POLICY
Withdrawal
Upon receipt of the items, no exchange or refund will be possible.
In the case of dematerialized products, once the download link has been used, no refund will be possible.
In case of service such as benefits, the arres composes half of the price of the service, in the event of cancellation this sum cannot be claimed by the customers.